DELIVERY POLICY

NOTE – All deliveries will be slower than normal due to added pressure on Royal Mail, please allow a few extra days in most cases. We are trying our very best to deliver as fast as we can.

UK Delivery Options

Standard Delivery UK - £4.95

This option costs £4.95 and is FREE for orders over £95.  All orders placed before 8pm will usually be dispatched within 24 hours and orders placed on Saturday or Sunday will be dispatched on Monday. The courier will normally deliver your order within 48-72 hours. 

Express Delivery UK - £9.00

This option costs £9.00. All orders placed before 8pm will usually be dispatched within 24 hours and orders placed on Saturday or Sunday will be dispatched on Monday. The courier will normally deliver an EXPRESS order within 24 hours, but it may take longer due to the current circumstances.

International Delivery Options

Republic of Ireland Delivery – £12

All orders to Republic of Ireland will be shipped using Royal Mail Signed For International Service. All orders placed before 8pm will usually be dispatched within 24 hours and orders placed on Saturday or Sunday will be dispatched on Monday. Royal Mail will normally deliver your order within 10 working days.

Europe Delivery – £12.50

All orders to Europe will be shipped using Royal Mail Signed For International Service. This service is the fastest available but is not guaranteed for any specific date. We would expect delivery to take 10-14 working days excluding weekends.

USA Delivery - £20

All orders to the United States will be shipped using Royal Mail Signed For International Service. This service is the fastest available but is not guaranteed for any specific date. We would expect delivery to take 12-14 working days excluding weekends.

Rest of the World Delivery – £20

All orders to the rest of the world will be shipped using Royal Mail Signed For International Service. This service is the fastest available but is not guaranteed for any specific date. We would expect delivery to take 14-18 working days excluding weekends.

RETURNS & SALES POLICY

Under the Consumer Contracts Regulations 2013, a customer has the right to return an online order up to 14 days from receiving the goods. Please contact our customer service team for further information - hello@jamieonlinevintage.com - or fill in the form below. 

We highlight any flaws or state them in the description of the item. As all items are second-hand and have been preloved before they may show minor imperfections that we may miss when grading. It is our responsibility to supply you with goods that meet your consumer rights. If you have concerns that we have not met our legal obligations please contact us.

We'd hugely appreciate if all returned items are in the same condition that you received it, with tags and original packaging if possible. Original shipping costs will be refunded however the customer will be liable for the cost of return postage. 

Items received at our warehouse without first requesting a return will not be accepted.

Under the CCR, we can make a deduction from the refund if the value of the goods has been reduced as a result of the customer handling the goods more than neccesary.

We will notify you once we’ve received and fully processed your return. You will be automatically refunded to your original payment method. Please remember it can take a period of time for your bank or credit card company to process the refund.

Customers have the right to cancel an order, beginning when the order is made and ending 14 days from the day after delivery has taken place.

Gift vouchers may also be refunded - assuming they have not been redeemed.

CONTACT US

To get in touch with us, you can fill out the form here or email hello@jamieonlinevintage.com and a member of the team will get back to you within 24 hours on weekdays or for any enquiries placed over the weekend you can expect a response on Monday.

Address - Jamie Online Vintage, Dromore Road, Omagh BT78 5JH, Northern Ireland, UK.